Return & Refund Policy

Return & Refund Policy

Tesla Leisure is committed to providing exceptional travel experiences. As our services involve tour packages, accommodation, transportation, and other travel-related arrangements, refunds and cancellations are subject to the policies outlined below.

Booking Cancellations

Cancellation requests must be submitted in writing via email or through our official contact channels. Refund eligibility depends on the type of booking, supplier policies, and the cancellation date.

Refund Eligibility

• Approved refunds will be processed using the original payment method whenever possible.
• Refund amounts may be reduced by cancellation fees charged by hotels, airlines, transport providers, or other suppliers.
• Processing times vary depending on your bank or payment provider.

Non-Refundable Services

• Completed tours or travel services.
• Entrance tickets already purchased.
• Visa processing fees.
• Travel insurance premiums.
• Services specifically marked as non-refundable at the time of booking.

Booking Modifications

Requests to change travel dates, destinations, accommodations, or passenger details are subject to availability and may incur additional charges imposed by service providers.

Cancellations by Tesla Leisure

In rare situations where Tesla Leisure must cancel a booking due to circumstances beyond our control, we will offer an alternative arrangement or provide a refund where applicable.

Force Majeure

Refunds may not be available for cancellations resulting from events beyond our reasonable control, including natural disasters, severe weather, pandemics, government restrictions, political unrest, or transportation disruptions.